Terms & Conditions

1. Introduction

Birth Baby Mind is a Perinatal Wellbeing Service providing one-to-one support throughout the perinatal period.
By booking and using our services, you agree to comply with and be bound by these Terms and Conditions.

2. Services Provided

We offer one-to-one online support to women and birthing people throughout the perinatal period — typically up to your baby’s first birthday, although this can be up to two years old where appropriate and mutually agreed upon.
Our support is suitable for individuals aged 18 and over. Please note that our services are not a substitute for professional medical advice, diagnosis, or treatment.

3. Booking and Payment

Bookings can be made through our website or via email. After an initial 15-minute consultation, we will mutually agree on a time for the first 60-minute session.
Payment is accepted by bank transfer and must be received prior to the first session, following the initial consultation and agreement to proceed.

4. Cancellation & Rescheduling Policy

If you are unable to attend your session, I am happy to reschedule your booking to another date and time, provided you give more than 24 hours’ notice.
I understand that emergencies happen; however, cancellations made within 24 hours of your scheduled session will incur the full session fee.

5. No-Show Policy

If you do not attend a confirmed appointment without prior notice, the full consultation fee will still apply.

How to Cancel:
Please cancel sessions by contacting me via email. A full refund will only be issued if more than 24 hours’ notice is provided.

6. Confidentiality

Your information is treated with the utmost confidentiality and will never be sold or shared for marketing purposes.
Information may only be disclosed:

With your explicit consent
When required by law or a court order
If there is a serious risk of harm to yourself or others, in line with professional duty of care

Additionally, with your prior consent, I may communicate with other professionals involved in your care for advocacy purposes, such as midwives or other relevant healthcare providers.

7. Record Keeping and Data Protection

Please see our Privacy Policy for details on how your data is stored and used.

8. Disclaimer

Our services are not a substitute for medical, psychological, or psychiatric care. I am not a licensed therapist, counsellor, psychologist, or medical professional. The support I offer is intended to promote wellbeing and personal development.
Clients are responsible for their own decisions and actions. We do not guarantee specific outcomes from the services provided.

You must inform me before starting our sessions if you are currently receiving mental health support or have experienced a mental health crisis in the past.

If you have any medical or mental health concerns, you should always seek advice from your GP, therapist, or other qualified health professional. If you are currently receiving, or require, medical or psychological treatment, it is your responsibility to consult your healthcare provider before engaging in my services.

Please note that I do not provide crisis support or emergency mental health care. If you are in crisis, please contact appropriate emergency services or helplines immediately.

9. Code of Conduct / Client Responsibilities

To ensure a respectful and supportive environment for both client and practitioner, the following expectations apply:

Respectful Behaviour: Clients are expected to engage in sessions with courtesy, respect, and appropriate conduct at all times. Aggressive, abusive, or inappropriate behaviour will not be tolerated and may result in immediate termination of the session without refund.
Punctuality: Please arrive on time for your scheduled session. If you are late, the session may still end at the originally agreed time to avoid impacting other clients. Sessions that start late due to client delay are not eligible for extension or refund.
Honesty and Openness: To make the most of our work together, clients are encouraged to be honest and open during sessions. The quality of the support provided depends on your willingness to engage in the process.
Responsibility for Own Wellbeing: Clients are responsible for their own choices, actions, and outcomes arising from the sessions. It is important to communicate any discomfort or concerns during the process.
Session Recording: To ensure the safety and protection of both client and practitioner, we reserve the right to record consultations when deemed appropriate. You will always be informed in advance if a session is to be recorded. If you do not consent to the recording, the organisation reserves the right to cancel the session. In such cases, a 50% refund will be issued.
Contact Outside of Sessions: Support is provided during scheduled session times only. Contact outside of sessions is not appropriate unless mutually agreed in advance for a specific purpose (e.g., rescheduling an appointment).
Please do not send messages expecting therapeutic or wellbeing support between sessions, as this falls outside the scope of the service and the professional boundaries of our working relationship.
If you need urgent support, you are encouraged to contact an appropriate professional service (e.g., GP, NHS 24, or a crisis helpline).

10. Our Rights

To maintain a safe and professional environment, we reserve the following rights:

Right to Refuse Service: We may decline or discontinue services at any time if a client displays inappropriate, disrespectful, or harmful behaviour, or if it becomes clear that the support offered is not suitable for their needs.
Right to Terminate a Session: A session may be ended immediately if the client's behaviour breaches agreed boundaries or is deemed unsafe, abusive, or otherwise unacceptable. In such cases, no refund will be issued.
Right to Reschedule: In the event of illness, emergency, or unforeseen circumstances, we reserve the right to reschedule a session. Clients will be notified as soon as possible, and a new time will be offered.

11. Use of Technology

All sessions are conducted online using Zoom. It is your responsibility to ensure you have a reliable internet connection and a private, quiet space to participate.

Please be aware that technical issues such as internet interruptions, software glitches, or power outages may occur. While we strive to provide a smooth experience, we cannot be held responsible for disruptions beyond our control.

To maintain confidentiality, please join sessions from a secure and private location, and avoid using shared or public devices where your session could be overheard or accessed by others.

12. Complaints Procedure

We are committed to providing a high standard of service and value your feedback. If you have any concerns or complaints, please follow the process below:

How to Raise a Concern:
Contact us by email at hello@birthbabymind.co.uk outlining your concern or complaint clearly and with as much detail as possible.
Acknowledgement and Response Timeframe:
We will acknowledge receipt of your complaint within 5 working days and aim to provide a full response or resolution within 20 working days.
Further Steps:
If you are not satisfied with the outcome, you may escalate the complaint to an independent organisation, such as the Information Commissioner’s Office (ICO) for data protection concerns.

13. Governing Law

These Terms are governed by Scottish law and are subject to the jurisdiction of Scottish courts.

14. Insurance

I hold appropriate Public Liability Insurance and Professional Indemnity Insurance to cover the services I provide. This ensures that both client and practitioner are protected throughout our work together.

15. FEDANT

FEDANT Registered

FEDANT is the national regulator in the antenatal and postnatal sector. As a FEDANT Registered professional you can be assured that I adhere to rigorous standards of education and practice, demonstrating my commitment to excellence when guiding you through the exciting journey of pregnancy, childbirth and beyond.

16. Updates to Terms

We may update these Terms and Conditions periodically to reflect changes in our services, legal requirements, or best practices.

Notification of Changes: When significant updates are made, we will notify clients via email or through our website at least 14 days before the changes take effect.
Acceptance of Updated Terms: Continued use of our services after the updated Terms have come into effect constitutes your acceptance of the most current version. If you do not agree with the changes, please contact us to discuss or discontinue using our services.

Accessibility Statement

At Birth Baby Mind, we are committed to making our services and website as accessible and inclusive as possible for all clients, including those with disabilities or additional needs.

We aim to:

Ensure our website is easy to navigate and compatible with screen readers and assistive technology.
Provide written materials in accessible formats upon request.
Offer flexibility in how sessions are delivered (e.g., audio-only Zoom, typed chat support, or alternative arrangements where possible).

If you experience any accessibility barriers or require additional support to access our services, please contact us at hello@birthbabymind.co.uk We will do our best to accommodate your needs.

We are continuously working to improve accessibility and welcome your feedback.